Work with us

Ticketing and CRM Specialist

Fixed-term, full-time, December 2022-April 2024. Hybird working and flexible hours are possible.

This is an exciting opportunity to join the Tāwhiri Festival and Experiences team in an interesting and varied role working within the Audience and Partnerships team which delivers the marketing, partnerships, fundraising and philanthropy functions for the organisation.

Tāwhiri is a dynamic and supportive place to work, creating extraordinary arts events. In its latest staff survey, 100% of Tāwhiri staff said they would recommend it as a place to work and 100% said they felt respected at work.

We are looking for a passionate, highly organised, data driven and systems-savvy individual with experience across customer relationship management solutions, ticketing and sales. As Ticketing and CRM Specialist, you will have exceptional attention to detail and manage ticketing and audience services for all Tāwhiri-led events. This includes the management of all relevant ticketing and database systems.

This important role will support the organisation by providing audience insights through smart analysis that aid us to better understand our communities and engage with them in a meaningful, intentional way.

We are looking for someone with a minimum of 2 years proven experience with customer relationship management systems/solutions (ideally within an implementation role), ticketing and sales. The ideal candidate is agile and well organised, a team player, cool under pressure, loves all things data and insights and is up for the challenges and rewards of working in a multi-event creative arts context. Please view the job description for further info.

The Ticketing and CRM Specialist is directly responsible to the Audience and Partnerships Associate and will have at least one direct report in the future.

Ticketing and CRM Specialist position description

To apply, please provide:

• a CV outlining your relevant experience
• a one-page cover letter which clearly articulates how your skills and experience meet the key capabilities of the role and why you think you’d be a good fit for Tāwhiri

For any queries or to submit your application please email reception@tawhiri.nz.

Applications close 5pm, Monday 28 November. If this job is still posted, it is still available.

Please note that due to the nature of our events, a flexible approach to working hours during Festival periods is essential. Some weekend and evening work will be required.