Attendee Information

Our priority is the health and safety of our audiences, artists, staff and crew.

Please refer to our COVID-19 Terms & Conditions for more information.

Unfortunately due to the RED light setting some Festival events are cancelled, next week we’re announcing a revised programme.

For more information on:

• Programme announcement - February 2022
• Refunds

Find a breakdown of ticket types and categories here.

To book by telephone: Call our dedicated Ticketmaster line on 0800 111 999 during opening hours: Mon-Fri 9am-9pm, Sat-Sun 9am-5pm.

In person: Purchase tickets over the counter at Wellington iSITE

The iSITE outlet is open Mon-Fri, 8.30am-5pm, and Sat-Sun, 9am-5pm (public holidays 9am-4pm).

Outside Wellington? You can also book at Ticketmaster outlets nationwide.

Door sales: Tickets may be purchased at the venue one hour prior to the show – provided there are still tickets available!

Booking online is the easiest way to purchase your Festival tickets.

To book multiple shows: Unfortunately, Ticketmaster does not currently have the functionality to offer a multiple show purchase. If you would like to buy tickets to more than one Aotearoa New Zealand Festival of the Arts show, please complete this form and a Ticketmaster representative will be in touch with you directly to confirm your booking within 24 hours. We apologise for any inconvenience caused and appreciate your patience and understanding.

To book individual shows: Simply follow the Buy Tickets link on that event page.

Book your way: Want specific seats? Book shows individually and you can select your seats. Want to save on booking fees? Book multiple shows with this form (more info above) and you will be allocated best available seats, and save on booking fees! See below for details on booking fees.

Download and view the full brochure here

There are several ways to receive your tickets:
Post or courier*
Print-at-home
Mobile download (selected events)
Collect at venue

*For Ticketmaster bookings, tickets cannot be posted or couriered after Friday 4 February 2022. Beyond this date, you may select print-at-home, mobile download, or collect your tickets from the venue box office.

It is essential you advise the Festival at the time of booking if you have any special seating requirements, such as wheelchair access, hearing loop access, or a companion ticket. Please phone through your booking on 04 473 0149 (ext. 6) to discuss your requirements with our Access booking team. For more information on Festival accessibility, including our Access and Inclusion programme, click here.

Booking for more than ten people? Email groups@ticketmaster.co.nz or call the dedicated group line on 09 970 9745.

Booking through Ticketmaster:
Internet bookings: $5.00 per transaction
Phone bookings: $11.00 per transaction
Tickets couriered: $9.00 per transaction
Door sales and Ticketmaster outlets: $2.00 per ticket

Any bookings made through the multiple booking form will have a fee of $5.00 per transaction.

A payment processing fee of no more than 2.3% applies to purchases by credit card or debit card.

Booking through iTICKET:

Online: A $2.50 booking fee per ticket applies to all tickets booked online through iTICKET, capped at $7.50 per transaction.

Phone bookings: $7.50 per transaction.

Credit Cards: A payment processing fee of no more than 2.5% applies to purchases by credit card or debit card.

Bank Transfer: A payment processing fee of $1.50 applies to purchases made by bank transfer.

Online EFTPOS: A payment processing fee of no more than 1.8% applies to purchases using online EFTPOS or POLi.

There are no booking fees for Choose Your Price events.

Booking online? Get your tickets posted, download them as print-at-home, or show on your smartphone.

Lost your tickets? If you have lost your tickets, please contact Ticketmaster on 0800 111 999.

Tickets didn’t arrive? If you haven’t received your tickets within 10 days of booking, please contact Ticketmaster on 0800 111 999.

Child prices: Selected shows have special prices for children aged 15 years and under. See specific events for details. All children must have a ticket, regardless of age.

If you have any other questions, feel free to contact us at ticketing@festival.co.nz and we will be happy to help.

Tickets to all shows are non-refundable and non-transferable, except if a show is cancelled, or as required under New Zealand consumer law. We also have specific Covid-19 Terms & Conditions here . If a show is cancelled, you will be refunded your ticket price (excluding service fee). For Ticketmaster and iTICKET bookings, any claims on refunds for cancelled shows must be submitted prior to Friday 25 March 2022. Refunds for cash bookings must be claimed from the original point of purchase.

Tickets to all shows are subject to availability. Unless selected otherwise, the best available seats (in each price category) at the time of purchase will be sold.

Latecomers may be excluded from a show, or only admitted at a suitable time. Latecomers will not be entitled to a transfer or refund.

Remember to switch off your mobile phone prior to the start of the show. Recording and photography during all performances is prohibited.

Information on this website is correct at the time of entry. The Festival reserves the right to alter without notice any events, programmes and artists.