COVID-19

At Aotearoa New Zealand Festival of the Arts we have the health, safety, and welfare of our audiences, artists, and all our workers at the forefront of everything we do.

On the advice of the NZ Ministry of Health we have been implementing some additional health and safety procedures across the Festival as a precaution. As part of this we respectfully ask that the following people refrain from attending our events:

  • Anyone who has been in close contact with someone confirmed with COVID-19 and is being asked to self-isolate.
  • Anyone who is being asked to self-isolate.
  • Anyone who is feeling unwell.

For more detailed information about our Covid-19 Policy please visit our Covid-19 Terms & Conditions.

Ticket categories

Find a breakdown of ticket types and categories here.

Offers

The Culture Club supporters: Preferential booking for the Festival’s Early Releases runs from Wednesday 1 September to Wednesday 8 September 2021. Learn more about The Culture Club here.

Public sales: Begin Thursday 9 September 2021.

Early Bird sales: Early Bird prices are available until Monday 22 November 2021.

TIX for 20: A limited number of $20 Aotearoa New Zealand Festival of the Arts tickets will be made available throughout the Festival via email to TIX For 20 followers throughout the Festival, 21 February – 20 March. More info coming soon.

Take Five Pass: A discounted Writers multi-pass is available to purchase from Wednesday 1 September (for The Culture Club) and Thursday 9 September (General Public). The Take Five Pass enables you to save 20% off all $19 Writers sessions, subject to availability. Passes are strictly limited and only available to purchase until Friday 25 February 2021.

Booking online

Booking online is the easiest way to purchase your Festival tickets.

To book multiple shows: Unfortunately, Ticketmaster does not currently have the functionality to offer a multiple show purchase. If you would like to buy tickets to more than one Aotearoa New Zealand Festival of the Arts show, please complete this form and a Ticketmaster representative will be in touch with you directly to confirm your booking within 24 hours. We apologise for any inconvenience caused and appreciate your patience and understanding.

To book individual shows: Simply follow the Buy Tickets link on that event page.

Book your way: Want specific seats? Book shows individually and you can select your seats. Want to save on booking fees? Book multiple shows with this form (more info above) and you will be allocated best available seats, and save on booking fees! See below for details on booking fees.

Other ways to book

To book by telephone: Call our dedicated Ticketmaster line on 0800 111 999 during opening hours: Mon-Fri 9am-9pm, Sat-Sun 9am-5pm.

In person: Purchase tickets over the counter at the Wellington Opera House or Wellington iSITE

The Opera House box office is open Mon-Fri, 9am-5pm, and Sat-Sun, 10am-4pm (closed on public holidays).

The iSITE outlet is open Mon-Fri, 8.30am-5pm, and Sat-Sun, 9am-5pm (public holidays 9am-4pm).

Outside Wellington? You can also book at Ticketmaster outlets nationwide.

Door sales: Tickets may be purchased at the venue one hour prior to the show – provided there are still tickets available!

Ticket delivery

There are several ways to receive your tickets:
Post or courier*
Print-at-home
Mobile download (selected events)
Collect at venue

*For Ticketmaster bookings, tickets cannot be posted or couriered after Friday 4 February 2022. Beyond this date, you may select print-at-home, mobile download, or collect your tickets from the venue box office.

Access requirements

It is essential you advise Ticketmaster at the time of booking if you have any special seating requirements, such as wheelchair access, hearing loop access, or a companion ticket. Please phone through your booking on 0800 111 999 to discuss your requirements with a Ticketmaster customer service representative.

For more information on Festival accessibility, including our Access and Inclusion programme, click here.

Group bookings

Booking for more than ten people? Email groups@ticketmaster.co.nz or call the dedicated group line on 09 970 9745.

Booking fees

Booking fees apply to all ticket purchases, including door sales.

Booking through Ticketmaster:
Internet bookings: $5.00 per transaction
Phone bookings: $11.00 per transaction
Tickets couriered: $9.00 per transaction
Door sales and Ticketmaster outlets: $2.00 per ticket

A payment processing fee of no more than 2.3% applies to purchases by credit card or debit card.

Helpful information

Booking online? Get your tickets posted, download them as print-at-home, or show on your smartphone.

Lost your tickets? If you have lost your tickets, please contact Ticketmaster on 0800 111 999.

Tickets didn’t arrive? If you haven’t received your tickets within 10 days of booking, please contact Ticketmaster on 0800 111 999.

Child prices: Selected shows have special prices for children aged 15 years and under. See specific events for details. All children must have a ticket, regardless of age.

If you have any other questions, feel free to contact us at ticketing@festival.co.nz and we will be happy to help.

Tips for a smooth experience

Arrive early, as most venues won’t be able to seat latecomers and you will not be entitled to a refund or transfer.

The venue box office will usually open one hour before the show for last-minute ticket sales and ticket collection.

If collecting tickets, please be there at least 30 minutes before the performance starts.

Venues will generally open for seating 30 minutes prior to the start of the show.

Important information

Tickets to all shows are non-refundable and non-transferable, except if a show is cancelled, or as required under New Zealand consumer law. We also have specific Covid-19 Terms & Conditions here . If a show is cancelled, you will be refunded your ticket price (excluding service fee). For Ticketmaster bookings, any claims on refunds for cancelled shows must be submitted prior to Friday 25 March 2022. Refunds for cash bookings must be claimed from the original point of purchase.

Tickets to all shows are subject to availability. Unless selected otherwise, the best available seats (in each price category) at the time of purchase will be sold.

Latecomers may be excluded from a show, or only admitted at a suitable time. Latecomers will not be entitled to a transfer or refund.

Remember to switch off your mobile phone prior to the start of the show. Recording and photography during all performances is prohibited.

Information on this website is correct at the time of entry. The Festival reserves the right to alter without notice any events, programmes and artists.